When our customers need a product quickly or encounter a manufacturing issue, they need answers right away. That is why at Federal Tool & Engineering we have made rapid response a cornerstone in our company.
For example, our customer service representatives are extremely knowledgeable and able to answer the majority of our customer’s questions promptly. For in depth inquiries, we get to work immediately to find a solution.
Rapid Response Case Study: A delayed delivery from a Chinese supplier faced a plastic injection molding company with shutting down a Toyota SUV production line. With one week before shutting down, the Toyota seating division contacted Federal for immediate help. Within four days Federal designed and built a combination of hard and soft tooling, acquired raw material, ran production, and delivered product. Federal Tool and Engineering not only assured Toyota that their line would not be shut down but also the parts were dimensionally superior to the Chinese competitor’s.